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dimanche, avril 10, 2016

DELL recrute: Technical Support Agent Night Shift (French and English Speaker)

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Agent to join our remote technical assistance team in Casablanca, Morocco, providing support to our European customers as part of the Dell Global Service Desk.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key responsibilities

Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:

• Identify issues, investigate root causes and recommend solutions to reported problems
• Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail
• Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
• Being the point of contact for all customer’s technical requests
• Address issues and other customer inquiries through phone within deadlines
• Keeping up to date technically (hardware & Software) through internal and external training and personal practice

Essential requirements

• University education, preferably technical degree or Microsoft certifications
• Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
• Fluency in French and English
• Excellent communication and customer service skills plus the flexibility to work shifts
• Ability to manage complex cases (Relational & Technical)

Desirable requirements

• Experience of providing remote IT support


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.


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